The retail industry discusses what’s driving change
Most consumers are channel agnostic. Their research and shopping journeys are fluid and multimodal, with customers moving between online and offline retailers to make purchases.
The real estate industry is experiencing a rapid transformation. Tenant dynamics, shifts in customer demographic and digitalization have been, and continue to be, major disruptors for the sector.
Both brick-and-mortar and online retailers take advantage of enabling technology and automation. The Internet of Things (IoT), Augmented & Virtual Reality (AR/VR) and Artificial Intelligence (AI) are just a few of the tools improving the shopping experience.
We believe in putting customers at the center of retail. Whether it’s reinventing loyalty programs or personalizing the buyer experience, retailers need to make use of experience and data to develop strategies that better serve customers.
Customer convenience, response time and supply and demand flexibility will set a retailer apart from competitors. Businesses need to transform traditional supply chains using tools new technology offers.
New Retail Models & Trends
Retail is in transition. Sustainability, the circular economy, collaborative models and new marketing tools are all rapidly transforming the sector, providing new opportunities for retailers, but also challenges.