Why Using Live Video Chat is Great for Customer Service

 Responding to your customers faster will lead to a better impression of your business.

It’s just common sense.

Not only will it make your customers happy, but it will also have an impact on their ability to convert. Live chat is one of the fastest ways to improve your daily customer service routine and keep them interested in your business.

Here are some reasons why you should be interested in live video chat for retail.

 

Faster responses = More Leads

Most companies don’t respond quickly to capture the number of potential leads. Responding to your customers will lead to more sales and future traffic towards your live video chat for retail application.

Studies have shown that there is a 10x reduction of odds when making contact with a lead in 5 minutes. Keeping your customers waiting for more than 15 minutes means losing all of the potential leads.

Why? In this fast-paced world, people don’t want to wait too long for a response.

There is a myriad of businesses out there that are doing what you’re doing, so why would they wait for an hour to respond. They won’t, they’ll go back on Google and search for another highly ranked video chat service.

If you’re not meeting your consumer’s expectations in this modern world, you’re not succeeding. Live chat video allows does more than decrease the response time, it can assist you in other ways as well.


Help Customers When You’re Not There

The main rule in retail business is “the customer is always right”. This means that businesses have to cater to their customer’s needs in order to improve their company reputation.

“What if I’m out of the office and I receive a few messages. How can I respond to them within 5 minutes”

The answer: bots

One of the best inventions of live video chat for retail is the ability to make customized responses based on frequently asked questions or create an automated bot that can assist users.

In fact, you can use the bots for live chat situations with your customers. Use it as a way to measure user experience and improve it with the correct feedback.

So if responding in five minutes isn’t realistic for you, then you shouldn’t worry. You can use bots to engage with your customers and provide simple solutions to their problems.

Conclusion

Responding to a potential lead is the fastest way to create an amazing customer experience. It actually makes a difference when it comes to converting them to your organization.

But how is it possible? Is live video chat software outdated?

Gone are the days of the outdated live chat, people needing help only to receive a message telling them to visit their FAQs or have a message asking to call them.

Live chat is one of the best tools that you should implement on your website today. So consider getting one if you’re planning on selling products or attempting to get customers to convert. You’ll notice the difference!

 

 

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