Starbucks opens first-of-its-kind drive thru

Coffee giant Starbucks opened a sustainable LEED-certified drive thru store at Willow Tree Lane Retail Park in West London in July. The building uses locally sourced materials and features a green living roof, energy efficient lighting and a zone-controlled heat pump, which is a more efficient alternative to furnaces and air conditioners.

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The new design redefines the drive thru experience with the addition of electrical vehicle chargers for customers to use.

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A recycled brick bar has been built in the centre of the store and runs through to the drive-thru, meaning customers can see and experience each stage of the ordering process. The concept refines the customer experience, creating an inviting third place environment for both driving and cafe customers.

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Ad de Hond, vice president of design at Starbucks, comments: 'We are so proud to be opening our brand new concept store at Willow Tree Retail Park. The purpose of the new design is to redefine the drive-thru experience at Starbucks and show how Starbucks is leading the way in building more sustainable LEED® Certified stores. The store will also set a new standard for the Starbucks experience; creating genuine moments of connection for both our driving and in-store customers.'

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