Starbucks opens first-of-its-kind drive thru

Coffee giant Starbucks opened a sustainable LEED-certified drive thru store at Willow Tree Lane Retail Park in West London in July. The building uses locally sourced materials and features a green living roof, energy efficient lighting and a zone-controlled heat pump, which is a more efficient alternative to furnaces and air conditioners.


The new design redefines the drive thru experience with the addition of electrical vehicle chargers for customers to use.


A recycled brick bar has been built in the centre of the store and runs through to the drive-thru, meaning customers can see and experience each stage of the ordering process. The concept refines the customer experience, creating an inviting third place environment for both driving and cafe customers.


Ad de Hond, vice president of design at Starbucks, comments: 'We are so proud to be opening our brand new concept store at Willow Tree Retail Park. The purpose of the new design is to redefine the drive-thru experience at Starbucks and show how Starbucks is leading the way in building more sustainable LEED® Certified stores. The store will also set a new standard for the Starbucks experience; creating genuine moments of connection for both our driving and in-store customers.'

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