Project: L'Occitane Regent Street

Design: UXUS
Opening date: December 2017
Store size: 599 sq m

Twenty years after opening its first boutique on London's Regent Street, L'Occitane has returned to launch its first UK flagship store. The French beauty and skincare brand has moved to a 599 sq m space at 74-76 Regent Street, a beautifully curved Grade II listed building famously designed by architect John Nash. Designed by UXUS, customers are invited to go on a multi-sensory journey through the store to experience the beautiful textures, fragrances and sounds of Provence.


UXUS created an immersive experience that offers customers a luxurious and sensorial exploration of L'Occitane's full range of natural beauty products, all inspired by the south of France art de vivre and Provencal beauty secrets. UXUS' vision for the space is an enchanting retail experience with education and trial at the core, sharing the L'Occitane beauty of life philosophy with the curious customer.

'The store's design is our first to centre around a desire for “memory creation through inspirational storytelling”. This guiding principle has resulted in a store packed full of unique sensorial experiences and enhanced personalisation and customisation opportunities so that every shopping trip is truly unique,' says Jamie Taylor, retail, wholesale and property director at L'Occitane UK.


Upon entering the store, guests are greeted by copper pillars displaying key botanical ingredients in the form of the Scented Garden. Here they fully immerse themselves in a world of fine fragrance by L'Occitane, exploring each of the scents crafted to mirror the beauty of the ingredients from Provence.


'The store provides a truly multi-sensory shopping experience as customers are taken on a journey that will surprise, engage and entice their senses. Alongside the textures and fragrances of L'Occitane products sits a delectable café by the world famous pastry chef Pierre Hermé. For the first time in the UK, Pierre Hermé and L'Occitane have collaborated to give customers the opportunity to tap into all five senses whilst enjoying the beautiful view of Regent Street,' says Taylor.


An important part of the brand's heritage is gifting. The store offers a luxurious area for guests to explore personalisation with an abundance of choices for all occasions. From custom printed or colour-picked ribbon to wax seals and fresh bontanicals, the Gifting Workshop is designed to be an experience to remember. The flagship store also offers product engraving on more than 20 products in the Customisation Cabinet area.


Personalisation is a running theme throughout the store with L'Occitane artisans at the customer’s disposal. 'The Personal Beauty Concierge providing guests with in depth skincare consultations and the Hand Care Bar offering relaxing hand and arm treatments. As well as a beautiful space for shopping, we believe we’ve created the perfect location to indulge in that all important me-time,' says Taylor.


Up on the first floor is the L'Occitane Lounge where guests are invited to relax and observe the hustle and bustle of Regent Street, with tea, coffee and Pierre Hermé cakes and macarons.


The first floor is also home to the Beauty Discovery Bar where customers can enjoy an Express Skincare Ritual performed by an experience L'Occitane artisan. They are invited to delight in the sensorial textures of L'Occitane to discover their perfect skincare routine and tips along the way. The store also offers a personal beauty concierge service where guests can enjoy a range of complimentary express facials in a semi-private area.

The Regent Street flagship opening follows the Yorkdale Toronto and 86 Champs flagships in Paris, both of which also launched in December.


Photography: © Michael Franke

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